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Author: anutio

  • How to Build Trust Fast With a New Team (and Why It Matters)

    How to Build Trust Fast With a New Team (and Why It Matters)

    Building trust with a new team is one of those things that sounds easy until you’re in the room, leading people you barely know, and everyone’s silently sizing you up.

    Trust isn’t just some feel-good HR buzzword. It’s the actual value that powers high-performing teams, especially in fast-paced work environments. Without it, even the most skilled team will operate like a car with the wrong engine oil, grinding, sluggish, and one wrong move away from breaking down.

    I used to think, “Trust takes time, it’ll come. But in fact, it doesn’t just come, certain actions have to lead to its existence. ” A study by The Edelman Trust Barometer reveals that employees are more likely to trust “my employer” than government, media, or NGOs. But that trust isn’t automatic, it’s earned through consistency, empathy, and clarity. And it’s lost just as quickly when people sense politics, power plays, or performance masks.

    In fact, trust is such a key driver of workplace success that companies with high-trust cultures report higher productivity and more engagement, according to PwC.

    So if you’re stepping into leadership, or just joined a new team, don’t wing it. Read this article to find out more on how to walk away with trust-building habits that stick.

    Why Building Trust Quickly Is a Leadership Superpower

    Building trust fast is your secret weapon. It’s not just a “nice to have,” it’s a strategy. Because the faster your team trusts you, the sooner they’ll follow your lead, share openly, and do their best work.

    We’ve all been in those meetings where no one wants to speak first or ask “the dumb question.” That’s what lack of trust looks like and it costs teams big time. According to a 2023 Gallup study, only 1 in 3 employees strongly trust their leadership, and that lack of trust shows up as low engagement, poor retention, and missed goals.

    When trust is present, people perform better, collaborate more openly, and feel psychologically safe enough to challenge ideas (not each other). A great example is Atlassian’s “Team Playbook” which helps teams self-assess their dynamics, with trust being a core metric. That’s because high-performing cultures don’t happen by accident, they’re built on intention and trust, right from the beginning.

    So no, you don’t need six months and multiple coffee chats to start earning trust. You need to show up differently.

    The Trust Triangle – A 3-Part Framework That Just Works

    If you’re looking for a cheat code, let me introduce you to Frances Frei’s Trust Triangle. It breaks trust into three digestible parts: authenticity, logic, and empathy. And you don’t need to master all three at once. You just need to be aware of what leg might be “wobbling.”

    Let’s break it down:

    • Authenticity means showing up as you, not some leadership version of yourself. People can sniff out “corporate voice” in a heartbeat. That’s why Frei, in her TED Talk, says that the moment we edit ourselves too much, we disconnect.
    • Logic is about clarity. Do you actually make sense? Are your decisions and reasoning clear? Teams don’t need you to be the smartest person in the room, they just want to understand your “why.”
    • Empathy is where a lot of leaders fumble, especially under pressure. It’s not about being everyone’s best friend, it’s about showing that you see your team. If you’re jumping straight into deadlines without asking how your people are doing, trust erodes fast.

    So when things feel off in your team, pause and ask:
    “Is my trust triangle intact?”

    It’s a simple check-in that gives you a starting point for repair, before trust cracks into full-blown disengagement.

    What New Leaders Often Get Wrong About Trust

    Stepping into a new leadership role can make you overcompensate. You want to sound capable, look like you’ve got it all together, and gain respect fast. But that’s exactly where many new leaders mess it up.

    Here are the most common missteps I’ve seen (and yes, I’ve been guilty too):

    1. Equating Control with Trust

    Some leaders think being hyper-organized and “on top of everything” earns trust. But it usually just reads as micromanagement. According to McKinsey, people trust leaders who give them room to think, contribute, and grow, not those who hover over every task.

    2. Assuming Your Title Automatically Buys Respect

    Newsflash: your title might get attention, but it won’t guarantee trust. In fact, Gallup’s State of the Global Workplace Report found that trust in leadership is lower when leaders lean too heavily on positional power rather than relational equity.

    3. Avoiding Vulnerability

    Trying to “look perfect” all the time? Your team sees right through it. One of the fastest ways to build trust is to own what you don’t know and ask for help when needed. That’s not weakness, it’s human. Brené Brown’s work on vulnerability shows us how connection deepens when leaders lead with realness, not armor.

    Trust isn’t built in one grand gesture, it’s built in the micro-moments where your team feels seen, heard, and respected.

    7 Practical Ways to Build Trust With Your Team From Day One

    So how do you actually build trust that sticks without waiting months or faking who you are? These are the trust moves that work fast but feel natural:

    1. Be Radically Transparent

    Let your team know how you think, how you make decisions, and what you expect. Tools like Loom are great for giving quick, informal updates that feel personal and clear.

    2. Set Clear Expectations and Boundaries Early

    Don’t make them guess what success looks like. Asana’s Team Playbook is a great resource for co-creating team norms and responsibilities right from the jump.

    3. Follow Through on Small Promises

    Trust breaks when we drop the ball, even on tiny things. If you said you’d check in or share a resource by Friday, do it. These small wins build big credibility.

    4. Listen 80%, Talk 20%

    In your first few weeks, prioritize 1:1s. Ask open-ended questions like:

    • “What’s something you’d love to change here?”
    • “What’s something you wish leaders understood better?”

    A free tool like Officevibe can help you gather continuous feedback, even anonymously.

    5. Admit What You Don’t Know

    Say, “I’m still learning how this process works. Can you walk me through it?” This disarms defensiveness and signals psychological safety.

    6. Celebrate Micro Wins Loudly

    Public recognition boosts morale. Whether it’s Slack shoutouts or using Bonusly, be the leader who notices effort, not just results.

    7. Create a Ritual of Check-Ins

    Whether it’s a Friday reflection or a quick Monday “mood board,” rituals signal stability. Check out the “Team Health Monitor” by Atlassian for templates that spark real conversations, not just status updates.

    The Role of Culture, Bias & Team History

    Now, let’s talk about something that gets ignored way too often: trust doesn’t look the same in every culture or every team. And if you’re walking into a team that’s been burned before by toxic leadership, poor communication, or organizational chaos, you’re not starting from zero. You’re starting from below the line.

    Culture Shapes Trust

    For instance, in more hierarchical or collectivist cultures (like Nigeria or many parts of Asia), deference and indirect communication might be more common. That doesn’t mean people don’t trust you—it might mean trust looks like “respecting boundaries,” not “oversharing in meetings.”

    Learn how your team members define trust. Erin Meyer’s “Culture Map” is a brilliant resource on this.

    Watch Your Bias

    Trust is also affected by unconscious bias. Who are you giving the benefit of the doubt to? Who are you micro-monitoring? Tools like Project Implicit can help you understand your own patterns.

    Healing Burnt Teams

    Some teams have been through the wringer, maybe the last manager was dismissive, reactive, or just… absent. In those cases, don’t force “team bonding” right away. Start with predictability, clarity, and consistency. That’s what begins to rebuild safety.

    This piece by Deloitte on Inclusive Leadership is a must-read if you’re leading across race, gender, or generational lines.

    Trust Is a Leadership Accelerator

    If you want your team to thrive fast, trust is your launchpad.
    Forget about grand strategies and “10-point culture decks” for a moment, focus on the moments that matter.

    Trust isn’t fluffy. It’s measurable. It’s visible. And it’s a competitive advantage.

    If you build it with intentionality, empathy, and consistency, you’ll unlock more than just performance, you’ll unlock loyalty, innovation, and collaboration that outlives your leadership.

  • The Best Interview Questions to Uncover High-Performance Traits

    The Best Interview Questions to Uncover High-Performance Traits

    Hiring is more than just filling a seat, it’s setting the tone for your culture, productivity, and long-term growth. Yet, so many companies fall into the trap of hiring for credentials over character.

    Things like the “perfect” resume, a few buzzwords, maybe even an Ivy League stamp… and still, something’s off a few months in.What’s missing? Performance that scales.

    Not performance in terms of KPIs only, but the kind that thrives in ambiguity, brings others along, and quietly drives results when no one’s watching.

    In fact, according to McKinsey & Company, high-performing individuals contribute 4 times more productivity than average performers in complex roles. That’s a pretty solid reason to sharpen our hiring lenses.

    Through this guide, we will help you ask better questions. The kind that filter fluff and surface high-performance DNA in any industry, role, or level.

    What Defines a High-Performer

    The definition of “top talent” has evolved. It’s no longer about having the fanciest job title or the longest LinkedIn recommendations.Today, high-performers bring three things to the table:

    Adaptability (they move with change, not against it), Self-leadership (they don’t wait to be told what’s next), and Collaboration without ego (they lead, but they also listen).

    In fact, Deloitte’s 2024 Future of Work report emphasizes that the most in-demand performers are “problem-solvers with tech fluency and human empathy”, a combo that can’t be taught through degrees alone. (Deloitte Report)

    You’ll also find that: Growth mindset now outweighs years of experience (shoutout to Carol Dweck’s research for that). Emotional intelligence is a bigger driver of leadership potential than IQ, as confirmed by this Harvard Business Review article.

    Curiosity and coachability are increasingly seen as key hiring traits in top firms like Google and Netflix (Fast Company).

    So, instead of looking for “culture fit,” forward-thinking companies are prioritizing “culture add” people who can challenge the status quo, offer new perspectives, and bring quiet excellence to the chaos.

    The Psychology Behind Performance: What You Should Be Listening For

    Now here’s the thing most interviewers miss: It’s not just about what the candidate says, it’s about how they say it.You want to listen for storytelling, clarity, and self-reflection. A high-performer doesn’t just drop buzzwords; they walk you through their wins with intention.

    For example:Instead of saying, “I led a team,” they’ll say, “I noticed our team was stuck, so I initiated weekly retros, and we reduced errors by 30% over 6 weeks.” See the difference?

    They don’t rush to take credit. They highlight context, team effort, and what they’d do differently next time.That’s where behavioral interview techniques shine. Tools like the STAR method (Situation, Task, Action, Result) are great starting points, but to go deeper, we also love using the DEAR technique:

    • Describe the problem
    • Explain the options you considered
    • Align your decision with the team/mission
    • Reflect on the outcome and growth

    This isn’t just theory. Google’s own Project Oxygen study on what makes effective managers found that listening for these behaviors during hiring helped build stronger, more agile teams.

    So, in a sea of polished answers, your job is to fish for the ones rooted in clarity, action, and evolution.

    Top 12 Interview Questions That Reveal High-Performance Traits

    You don’t need a hundred questions. You just need the right ones, the kind that make people pause, reflect, and reveal how they think.

    Here are 12 powerful interview questions that uncover high-performance DNA, broken into categories:

    For Initiative & Ownership

    1. “Tell me about a time you solved a problem without being asked.” – This is a favorite at companies like Amazon because it aligns with their leadership principle: Bias for Action.

    2. “Walk me through a time you took accountability for a mistake, what happened and how did you respond?” – High-performers take ownership, not just credit.

    For Critical Thinking & Adaptability

    3. “What’s the most challenging decision you’ve had to make at work? What made it difficult?” Listen for how they approached trade-offs, data, and ambiguity.“

    4. Tell me about a time your initial idea failed. What did you do next?”– Great for revealing resilience and learning agility. This question is also backed by IDEO’s hiring model.

    For Collaboration & Influence

    5. “Describe a situation where you had to persuade others who disagreed with you. How did you go about it?”– This tests for influence without dominance.

    6. “What feedback have you received consistently across roles?”– Self-awareness is a hidden gem of high performers.

    For Execution & Results

    7. “Walk me through a goal you hit. What was your strategy, and how did you track progress?”– Pay attention to planning, metrics, and self-monitoring.

    8. “Tell me about a time when you had to deliver under pressure or tight deadlines.”– Look for resourcefulness and calm, not just speed.

    For Creativity & Curiosity

    9. “What’s a project you’re most proud of, and why?”– The “why” often reveals values and deeper motivations.

    10. “What do you do when you don’t know how to do something?”– According to Harvard Business School, curiosity and the ability to learn on the go are top leadership traits.

    For Emotional Intelligence & Growth Mindset

    11. “Tell me about a time someone challenged your idea. How did you respond?”– Resistance to feedback is a subtle red flag.

    12. “What’s something you’ve unlearned in the last year?”– This one’s underrated but powerful. It surfaces flexibility and growth.

    How to Evaluate Responses Like a Pro

    Some people interview like pros… but can’t perform under pressure. Others might stumble through words, but they’re gold once hired.

    Here’s how to go beyond surface-level confidence and really assess:

    • Look for depth over polish

    When a candidate gives a clear situation, decision, and measurable result, you’re dealing with someone who does the work, not just the talking. Vague answers like “I helped the team do better” are red flags.

    • Watch body language and language cues

    High-performers typically speak with clarity, but not cockiness. They often credit their team, use metrics sparingly but meaningfully, and stay calm, even when talking about tough experiences. MIT Sloan research shows that teams led by emotionally aware individuals perform better over time.

    • Use calibrated follow-ups

    Don’t just say “okay” and move on. Try these instead:

    • “What would you do differently now?”
    • “What was the impact on your team or customers?”
    • “How did that experience change the way you lead/work?”

    These help distinguish rehearsed stories from genuine reflection.

    Common Mistakes That Hide or Miss Great Talent

    Even good interviewers make bad calls. Some of the best talent gets passed over simply because the questions or evaluation process was off.

    Here are the usual suspects:

    1. Focusing too much on resumes

    According to LinkedIn’s Global Talent Trends Report, soft skills are more predictive of success than hard skills. Yet, most hiring managers still prioritize experience over mindset.

    2. Using generic or easily Googled questions

    “What’s your biggest weakness?” really? Most high-performers have been coached to give a cookie-cutter answer. Instead, go for personalized behavioral questions tied to the real demands of the role.

    3. Undervaluing quiet performers

    Not all stars are extroverts. According to Susan Cain’s Quiet Revolution, introverted high-performers often get overlooked simply because they don’t “wow” in interviews. Create space for reflection and follow-up questions instead of only rewarding charisma.

    Building Your High-Performer Interview Toolkit

    Now that you know what to ask and how to listen, let’s pull it together into something practical. Here’s how to build an interview flow that attracts and reveals top talent:

    Pre-Interview Toolkit

    • Review the job description with traits in mind, not just tasks.
    • Identify 3–5 must-have traits (e.g., ownership, learning agility, collaboration).
    • Align each trait with a question or scenario in your guide.

    Interview Toolkit

    • Mix structured behavioral questions with casual “curveballs” that break the script.
    • Keep a printed scorecard or use Notion or Greenhouse to track responses.
    • Use a 1–5 scale for each trait and note down actual quotes (not just feelings).

    Post-Interview Debrief

    • Don’t rush the decision. Circle back with follow-up references or second interviews if someone seems promising but didn’t nail the conversation.
    • Cross-check their answers with real-world scenarios or mini case studies (especially for leadership roles).

    And remember, your goal isn’t just to hire someone who can do the job, it’s to hire someone who’ll thrive, grow, and elevate everyone around them. That’s the magic of hiring for high-performance traits.

  • 5 Habits of Managers Who Build High-Performing Teams

    5 Habits of Managers Who Build High-Performing Teams

    We love to talk about “high-performing teams” like they magically fall into place, put a few smart people in a Slack channel, and boom, productivity. But the truth is that great teams don’t build themselves.

    Behind every consistent, collaborative, high-output team is a manager who knows what they’re doing, quietly, consistently, and intentionally.

    Forget titles. The managers who make the real difference aren’t necessarily the loudest or most decorated. They’re the ones who create the conditions for growth, trust, and ownership, on purpose.

    In fact, according to Gallup, managers account for 70% of the variance in employee engagement. That means it’s not your product, your perks, or your mission that makes the difference, it’s the person your team reports to.

    So what exactly do great managers do differently?

    They Prioritize Psychological Safety Over Micromanagement

    If your team is constantly second-guessing, staying quiet, or only bringing “safe” ideas to the table… it’s not a talent problem. It’s a trust problem.

    Top-performing managers understand that performance doesn’t come from pressure, it comes from psychological safety. That’s the belief that your team can take risks, speak openly, and admit mistakes without fear of punishment or embarrassment.

    According to Google’s Project Aristotle, psychological safety was the single most important factor in successful teams, beating out individual skill, tenure, or even workload.

    So how do great managers create it?

    • They ask more questions than they give answers.
    • They normalize saying “I don’t know.”
    • They praise honest feedback, not just good news.

    This doesn’t mean slacking off on standards. It means giving your team the space to fail forward. Because where people feel safe, they get bold and bold teams move fast.

    They Communicate with Clarity, Not Confusion

    A team can’t perform well if they don’t know what’s expected or worse, if they’re hearing five different things from five different channels.

    That’s why the best managers obsess over clarity.

    They simplify goals. They reduce noise. And they make sure the why behind the work is always clear.

    Great communication isn’t about sending more messages, it’s about designing systems where people don’t have to guess. Managers who thrive in high-growth environments often use async tools like Notion to document team rituals, project ownership, and feedback loops, or tools like Loom to deliver context-rich updates without dragging everyone into another meeting.

    Some clarity-building habits to steal:

    • Weekly “What’s Most Important” memos
    • Clear project briefs with definitions of done
    • Regular updates that align effort with goals

    Confused teams freeze. Clear teams execute. Simple as that.

    They Coach Continuously, Not Just During Reviews

    The best managers don’t save feedback for the annual performance review, they make it part of the daily rhythm.

    Why? Because high performers crave feedback, not just praise. They want to know what’s working, what’s not, and how they can level up.

    This doesn’t mean you need to schedule formal one-on-ones every week (although that helps). It means weaving coaching moments into your day-to-day. Think: Slack comments, post-project reflections, or even a simple “what would you do differently next time?”

    Tools like Radical Candor give managers a great model: care personally, challenge directly. That combo builds trust, respect, and growth.

    Even better? Continuous coaching builds a learning culture, one where experimentation is encouraged and improvement is expected.

    Your team shouldn’t need to wait six months to know if they’re doing well. With the right habit, they’ll know every week.

    They Align Roles to Strengths, Not Just Job Titles

    One of the quiet killers of team performance is misalignment between what someone’s doing and what they’re actually good at.

    Great managers don’t just fill seats or assign tasks based on titles, they dig deeper. They ask:

    “What energizes this person?”
    “Where do they naturally excel?”
    “How do I design around their best strengths, not just their résumé?”

    According to Harvard Business Review, people perform best when their roles align with their natural inclinations and core competencies not just their past experience.

    Top managers make time to re-scope roles and reshape responsibilities to fit team members’ evolving strengths.

    Want to be that kind of manager? Try this:

    • Use CliftonStrengths (formerly StrengthsFinder) to identify team superpowers
    • Map projects around people’s “zones of genius” (not just availability)
    • Have regular “role-fit check-ins” to course-correct in real time

    When you align talent to what people actually enjoy, you unlock motivation, reduce burnout, and drive serious results.

    They Celebrate Progress, Not Just Big Wins

    It’s easy to get caught up in the next goal, the next client, the next milestone, especially when the team’s in go-go-go mode.

    But smart managers know that progress fuels performance. People need to see that their work matters now, not just at the finish line.

    A study published by Harvard Business School found that the single most important driver of motivation in the workplace is making consistent progress on meaningful work—even small steps.

    That means:

    • Calling out micro-wins in Slack
    • Sharing before-and-after snapshots of campaigns
    • Kicking off Monday standups with “3 things we crushed last week”

    Agencies like Oyster and Float have even built “win walls” or “praise channels” to normalize celebration, especially in remote environments.

    For more structure, tools like Matter let you build peer-to-peer shoutouts right into your workflow, making recognition automatic and inclusive.

    The big idea? Don’t just wait for the launch party. Celebrate the launch prep too.

    They Don’t Try to Be Perfect, They’re Consistent

    Leadership books don’t tell you: Your team doesn’t need a superhero manager. They just need a steady one.

    High-performing managers show up with consistency, not complexity. They don’t change the rules every week or vanish for long stretches. Their teams know what to expect, how to communicate, and what “good” looks like because it doesn’t keep shifting.

    According to Inc.com, consistency is one of the rarest, but most effective, managerial habits. It builds trust, reduces team anxiety, and sets a strong tone.

    Here’s what consistency actually looks like:

    • Weekly check-ins, even when things are “fine”
    • Clear team rituals (e.g., Monday planning, Friday wins)
    • Following through on what you say, especially when things get messy

    If you say feedback is welcome, but punish dissent, you kill trust.
    If you say deadlines matter, but keep shifting them, you create chaos.

    The most powerful thing a manager can be is predictable in the right ways.

    They Model the Behavior They Want to See

    Want a team that takes ownership, communicates clearly, and grows fast?

    Show them.

    Managers who build high-performing teams don’t just talk about values, they live them. If you want a culture of feedback, give it. If you want your team to ask questions, model curiosity. If you want punctuality, show up on time.

    In fact, a 2023 Forbes article on leadership habits highlighted that employees are far more likely to adopt behaviors they observe in action than those listed in handbooks.

    This means:

    • Admit your mistakes openly
    • Follow your own team processes
    • Show respect in every interaction, even under pressure

    When your team sees that excellence isn’t just expected, but embodied, it becomes the default standard. That’s how culture sticks, not from slogans, but from leaders who walk their talk.

    The secret to building a high-performing team isn’t perfection, it’s presence.
    Not in the “I’m-watching-you” kind of way. But in the “I’ve got your back, and I’m building this with you” way.

    Whether you’re managing three people or thirty, these habits, psychological safety, clarity, feedback, alignment, consistency, recognition, and modeling, aren’t magic tricks. They’re repeatable behaviors that compound over time.

    If you’ve ever looked at a high-performing team and wondered, “How are they doing it?”, the answer isn’t luck. It’s habit.

    So start small:

    • Pick one of the habits above.
    • Try it out for a month.
    • Watch what shifts.

    Because the best teams aren’t born, they’re built.

    And the best managers? They build daily.

  • What Fast-Growing Agencies Get Right About Team Building

    What Fast-Growing Agencies Get Right About Team Building

    When you think of high-growth agencies, you probably imagine fancy rebrands, pitch wins, and funding announcements splashed across LinkedIn. But behind every headline, there’s a team, a real team, doing the work.

    Most agencies in hypergrowth mode get caught up hiring fast, stacking roles like Legos. But smart ones? They build teams with strategy. They know that culture isn’t a poster, and high performance isn’t luck. It’s structure. It’s alignment. It’s repeatable habits.

    In fact, companies that actively design their teams for scalability are 1.5× more likely to outperform their competitors in productivity, innovation, and client retention.

    So, what exactly are these fast-growing agencies getting right?

    1. Hire for Grit, Not Just Credentials

    It’s tempting to fall in love with shiny résumés. Ivy League schools. Big-name past employers. But in the heat of client sprints and shifting scopes, a fancy CV means little if the person can’t adapt, solve fast, or own their zone.

    That’s why fast-growing agencies hire for grit, resilience, and coachability, not just a clean LinkedIn profile.

    Take Zapier, a remote-first company that scaled to millions of users without a physical HQ. They built their hiring process around real-world trial projects and value-based interviews. Instead of “Where have you worked?”, they ask:

    “How do you handle incomplete briefs?”
    “What do you do when a client ghosts you mid-project?”

    Because what matters most is how someone shows up under pressure.

    And it’s not just about stress tests. Angela Duckworth’s research on grit found that perseverance is a stronger predictor of success than intelligence or experience. Top agencies know this. So they build hiring scorecards that screen for mindset, not just mastery.

    Red flag? The candidate who blames “bad clients” for everything.
    Green light? The one who says, “It was messy, but here’s how I cleaned it up.

    2. Build Culture on Purpose, Not by Accident

    Culture isn’t the Spotify playlist. It’s not “we’re a family” on the About page. At its core, culture is how things get done when nobody’s watching.

    Fast-growing teams that scale well don’t leave culture to chance. They architect it.

    Companies like Buffer and GitLab made their values public and operational. That means rituals, handbooks, and actual behaviors that match their mission.

    At Buffer, transparency isn’t a buzzword, it’s policy. Salaries are public, team updates are shared, and decisions are documented. That culture of openness builds trust and attracts the kind of people who thrive in it.

    At GitLab, every employee uses a shared handbook-as-a-service, a dynamic doc that outlines everything from communication expectations to how they handle meetings across time zones.

    For growing agencies, the takeaway is simple:

    Culture isn’t what you say. It’s what you systemize.

    Whether you define values through onboarding rituals or leadership shadowing, what matters is this: Don’t assume it will build itself. Design it, refine it, protect it.

    Because when you’re scaling fast, culture isn’t the cherry on top, it’s the glue that holds it all together.

    3. Communicate Like a Product Team. Async, Fast & Documented

    High-growth agencies don’t just move fast, they communicate faster. But not louder.

    Instead of endless Slack threads and scattered feedback, successful teams communicate like product teams: with clarity, documentation, and async rhythm.

    At Doist, the creators of productivity app Todoist, async communication isn’t just preferred, it’s policy. They believe meetings are expensive and written documentation is scalable. The result? Teams collaborate across 25+ time zones without chaos.

    This kind of clarity doesn’t just help remote teams, it strengthens decision velocity. When people can access what’s been decided, how, and by whom, they stop waiting for permission and start building.

    Here’s how to do it right:

    • Use shared documentation tools like Notion or Coda to keep briefs, updates, and processes in one place.
    • Default to writing first. Before a call, drop a one-pager summary with the context, goals, blockers, and what you need. Writing forces clarity.
    • Embrace async tools like Loom for walkthroughs, client updates, or design critiques, perfect when calendars don’t align.

    Communication in fast-growing teams isn’t about more talking, it’s about better understanding.

    4. Role Clarity & Scorecards From Day One

    One of the fastest ways to ruin a team? Hire someone into a role that nobody really understands. It happens more often than you think, especially when you’re hiring fast.

    High-growth agencies that scale well do one thing differently: they define the role before they fill it. That means outcomes, metrics, and behaviors, not just a job title and a vibe.

    A great example of this is the WHO hiring method by Geoff Smart. Instead of starting with a JD, you build a scorecard that outlines:

    • The mission of the role
    • 3–5 key outcomes
    • Critical competencies (e.g. ownership, curiosity, collaboration)

    This becomes your hiring blueprint and later, your management tool.

    At Reforge, a company that builds growth-focused programs for tech leaders, they don’t hire until the team has agreed on a 30/60/90-day outcome doc. That’s how they ensure alignment from day one.

    Want to do this too? Build a simple table:

    OutcomeMetricBy When
    Launch new agency siteLive with analytics & forms45 days
    Increase client retentionImprove feedback scores from 7.5 to 9+60 days

    Hiring someone without this clarity is like boarding a plane with no destination.

    And yes, this takes more time upfront. But it saves you months of misalignment, churn, and “we thought you were doing that.”

    5. Prioritize Psychological Safety & Autonomy

    Fast growth can create high pressure. And under pressure, trust breaks down unless your team feels safe. Safe to fail, to speak up, to challenge an idea without backlash.

    Google’s massive Project Aristotle study found that the number one factor in high-performing teams wasn’t skills, tools, or experience. It was psychological safety.

    That means your copywriter can say, “I’m stuck.”
    Your junior designer can say, “I disagree.”
    Your ops lead can say, “This isn’t working anymore.”

    And they won’t get punished for it.

    Agencies like Help Scout bake safety into their feedback loops, retros, and even product reviews. They ask leaders to model vulnerability first, because it sets the tone.

    But safety alone isn’t enough. Pair it with autonomy.

    As Daniel Pink’s research in “Drive” shows, top performers are driven by autonomy, mastery, and purpose. Fast-growing agencies get this. They set expectations, then step out of the way.

    What this looks like:

    • Clear briefs → but freedom in execution
    • Shared goals → but no micromanagement
    • Regular check-ins → not constant Slack pings

    Trust is the real performance fuel and autonomy is how you prove it.

    6. Retention Starts With Recognition and Growth Loops

    Hiring is hard, but keeping great people? That’s the long game and fast-growing agencies win by playing it early.

    The mistake most scaling teams make is assuming retention happens through salary alone. But what really keeps A-players engaged is a mix of recognition, progression, and purpose.

    Start with recognition.
    As Gallup’s State of the Global Workplace report shows, employees who receive regular praise are 4x more likely to be engaged. Recognition doesn’t need to be grand. Think:

    • Weekly shoutouts on Slack
    • Quick “win” highlights during standups
    • A personal email from a founder after a great client presentation

    Now add growth loops.
    Fast-growing agencies don’t just retain talent, they develop it. They give team members the chance to stretch, lead, and evolve.

    • Give your junior designer the chance to lead a mini-campaign.
    • Let your operations coordinator shadow leadership calls.
    • Launch an internal learning budget, like Buffer’s personal development fund, which offers $20/month for any learning material (courses, books, etc.).

    The message you send when you invest in growth?

    “We’re not just giving you work. We’re building your future.”

    And that’s a message people stick around for.

    7. Build Teams Like Products: Iterate, Measure, Improve

    Most founders and leaders obsess over product roadmaps. But your team roadmap deserves just as much love.

    The best agencies treat team-building like product development: they test, iterate, and optimize. Nothing stays static. And that’s what makes them scale without falling apart.

    Here’s how they do it:

    • Quarterly team reviews: Not just performance reviews, but retros on structure, roles, and tools. What’s working? What’s noisy?
      Inspired by the Agile sprint retrospective, this approach keeps your team design lean and responsive.
    • Culture health checks: Use lightweight tools like Officevibe or Culture Amp to pulse-test morale, engagement, and alignment.
    • Talent forecasting: As you scale, you need to look ahead. Tools like Lattice help you map internal mobility and upcoming role needs so you’re not always hiring reactively.

    Great teams don’t just happen. They’re built, observed, broken, rebuilt and improved with intention.

    Think of your team like a product MVP. Don’t just ship it and forget it. Keep upgrading the engine.

    Team Building Is the Competitive Advantage

    Campaigns can flop and clients can leave. But your team? If built right, it’s your moat.

    Fast-growing agencies that succeed long-term don’t just hire quickly or scale operations. They invest in the people systems that hold it all together: scorecards, rituals, communication habits, and culture codes.

    They know that:

    • Hiring isn’t a vibe, it’s a blueprint.
    • Culture isn’t words, it’s structure.
    • Retention isn’t luck, it’s feedback and opportunity, over and over again.

    So whether you’re building your first team or scaling your fifteenth, ask yourself this:

    Are you growing fast or are you growing well?

    And if you’re ready to grow well? Start building your team like a product, with strategy, feedback loops, and a human touch.

  • Hiring for Hypergrowth: How to Spot Top Performers Fast.

    Hiring for Hypergrowth: How to Spot Top Performers Fast.

    Hiring during hypergrowth is not for the faint-hearted. When your business is moving at lightning speed, you don’t just need good hires, you need elite executors who can plug into the chaos and still deliver results.

    One exceptional hire can outperform ten average ones. According to Harvard Business Review, top performers deliver up to 4 times more than the average employee. But the main problem is that you have very little time to make that decision.

    So, how do you spot these high-performers quickly, without compromising your culture or burning through your budget?

    Read this article to learn more about a lean, data-informed, real-world hiring framework for hypergrowth companies, especially if you’re tired of looking through pretty resumes that say nothing about actual ability.

    Define What High Performance Means for You

    You can’t hire for high performance if you’re unclear on what that even looks like in your team. And yet, that’s where many fast-growing companies slip. They hire based on a vibe or a glowing CV without aligning it to real business outcomes.

    Start by reverse-engineering your best people. What are the common traits among your top 10%? Think beyond job titles and certifications. Are they great at handling ambiguity? Do they take ownership without being asked? Are they coachable? According to McKinsey, hypergrowth companies thrive when they define performance expectations upfront and align hiring around them.

    To do this right:

    • Create a performance blueprint. This isn’t a basic job description. It’s a tight doc that outlines 30/60/90-day deliverables, key KPIs, expected behaviours, and even stretch goals. A-Player Advantage breaks this down well; it’s called a job scorecard, and it’s your secret hiring weapon.
    • Build a hiring persona. Treat your ideal hire like a product-market fit profile. What motivates them? What kind of environments do they thrive in? RecruitCRM calls this “reverse-cloning”. You’re basically identifying what works and replicating it with intentionality.

    When you take the time to define what greatness looks like, you stop hiring on autopilot and start filtering for people who align with your mission and pace.

    Write Scorecard-Backed Job Descriptions

    Now that you know what you want, it’s time to attract the right people. A bland job ad attracts bland candidates. If your JD reads like it was copied from a 2011 HR folder, your top performers are already scrolling past.

    Here’s how to flip the script:

    • Start with the scorecard, not the title. A strong JD should flow directly from your scorecard. According to Geoff Smart’s WHO method, defining outcomes before personalities creates crystal-clear expectations. So instead of “We need a customer success manager,” say, “You’ll be responsible for increasing client retention by 25% in your first 90 days.”
    • Speak the industry’s language but make it human. If you’re building AI tools, say so. If you’re running midnight product sprints, own that too. Don’t say “You’ll manage cross-functional teams”; say, “You’ll lead a weekly chaos squad shipping updates used by 10k+ students daily.” It’s what Truffle calls “mission-backed storytelling,” and it draws in candidates who belong.
    • Embed scoring into your interviews. Turn your job requirements into rating criteria: communication (1–5), bias for action (1–5), problem-solving speed (1–5). That structure reduces bias and helps your team agree on what “good” actually looks like.
    • Be upfront about your culture. Hiring for hypergrowth means hiring people who thrive in structured chaos. Let them know. A good JD is a filter as much as a magnet. According to McKinsey, this kind of clarity saves you time, turnover, and drama down the road.

    And yes, job descriptions like these take more time. But they repel the wrong people and pull in the right ones, people who see themselves in your words and can already visualise the value they’ll bring.

    Source Strategically. Don’t Just Post and Pray

    If you’re still relying solely on job boards to find top-tier talent, you’re already behind. A-players rarely apply, they get poached.

    Instead, hypergrowth teams focus on proactive sourcing. For starters, employee referrals consistently produce higher-quality candidates who ramp up faster and stay longer. In fact, referral hires tend to be better cultural fits, and many hypergrowth companies like Airbnb built their early teams almost entirely through referrals.

    Now pair that with targeted sourcing. Don’t cast a wide net; fish where your ideal hires already hang out. Whether it’s designers on Dribbble, developers on GitHub, or product managers in curated Slack communities, niche platforms are goldmines.

    Better still, start building a talent pipeline through micro-communities. Companies like Shopify use open-source contributions, webinars, and even Discord servers to attract high performers before they’re even looking. As Harver explains, this long-game sourcing creates an always-warm bench of quality prospects ready to jump in when the time is right.

    Screen for Signals, Not Just Skills

    You don’t have time to interview hundreds. Smart screening is your secret weapon. But resumes? They lie or, worse, tell you nothing.

    Instead, screen for signals like ownership, decision-making, and initiative. Look for phrases like “launched,” “led,” “owned,” “drove results,” or even non-linear career jumps. As Murray Resources notes, top performers almost always exhibit a pattern of measurable impact early in their careers.

    Then get tactical:

    • Use behavioural phone screens. Ask: “Tell me about a time you had no clear direction. What did you do?” You’re not just testing communication, you’re probing self-starting ability.
    • Short take-home assignments work wonders. A structured, paid trial project gives you real insight into their work ethic, how they communicate, and how quickly they adapt. Zapier uses this exact method for remote hiring.
    • Pre-assessment tools like TestGorilla or Vervoe let you assess technical and soft skills in one go, reducing unconscious bias and increasing signal-to-noise ratio.

    Your goal here? Filter fast, filter smart and don’t waste time on anyone who isn’t aligned with the performance blueprint you built in Section 1.

    Interview Deeply For Behaviour, Not Buzzwords

    Interviews should reveal behaviours, not rehearsed lines. High performers have patterns and if you ask right, you’ll spot them quickly.

    Use structured behavioural interviews where you deep-dive into specific challenges. Tools like the Topgrading interview method recommend probing chronologically through work history to identify consistent strengths, red flags, and actual results.

    Some interview must-dos:

    • Ask for 3 detailed examples for each skill on your scorecard, not one. One-time wins could be luck. Patterns are proof.
    • Include your A-players in interviews. As Harver notes, top performers are the best at identifying other top performers because they know what “great” feels like.
    • Use real-life scenarios. Don’t ask “How would you handle XYZ?” Instead, say: “Tell me about a time when XYZ happened. What did you actually do?”

    Also, check for humility and adaptability. The best candidates talk about lessons learned, not just victories. That’s how you spot coachable growth-minds, not ego-trippers.

    Run Trial Projects & Scorecards Before You Commit

    You wouldn’t marry someone after one date, so why would you hire someone after two Zoom calls?

    Before locking in a candidate, assign a paid trial project. Just 3–7 days of focused work can reveal 10× more than any interview. Think of it as your MVP for hiring.

    • Use your scorecard to evaluate. Rate them on execution, collaboration, responsiveness, and output quality. This mirrors what A-Player Advantage calls the “reality check phase.”
    • At Doist, every hire completes a project similar to what they’d actually do on the job. This sets expectations and ensures both parties know what they’re signing up for.
    • If the trial’s a hit? Great. If not? You’ve just saved yourself six months of regret and a bad Glassdoor review.

    This method also works well for contract-to-hire roles, especially in fast-scaling startups where role definitions are still evolving.

    Prioritise Culture Fit & Adaptability Over “Perfect” Resumes

    Hypergrowth doesn’t care about where you were schooled or if your CV has a gap. What matters is how fast you learn, adapt, and add value.

    That’s why culture fit isn’t about liking the same music. It’s about aligning with the way your team operates under pressure.

    • Run cross-functional interviews. Let candidates meet people across departments and see how they vibe in different conversations. Primalogik found that high performers often show consistency across team interactions, not just with their direct managers.
    • Ask value-driven questions like: “What kind of feedback rattled you the most?” or “What’s one principle you don’t compromise on?” These show depth and emotional maturity.
    • Want a deeper layer? Use tools like The Predictive Index or Culture Index to assess behavioural and motivational fit.

    And if you’re hiring for remote or async teams, be extra careful. Cultural misalignment is even more damaging when face time is limited. GitLab shares its values-driven hiring playbook publicly; it’s worth studying.

    Fast, Fair Offer Process. Speed Wins the Race

    In hypergrowth, slow offers = slow hiring… and losing talent. The best candidates are in high demand, so you need to move quickly and transparently.

    • Set a 48–72 hour offer clock. Delay kills momentum, and even slight hesitation makes candidates question interest.
    • Be upfront on total compensation. Include base, equity, perks, and growth expectations. Transparency reduces guesswork.
    • Clarify expectations with milestones. Tie salary increases or equity acceleration to agreed-upon outcomes. This signals seriousness and alignment.
    • Use a template with performance benchmarks, response deadline, and key cultural notes. According to Lever, a polished template reduces back-and-forth from days to hours.

    Do a debrief call before sending the offer. Personalises the process and answers lingering questions; this small touch often seals the deal.

    Structured Onboarding That Drives Success from Day One

    Hiring is just round one. You need to launch new hires smoothly, align them early, and reinforce expectations.

    • Implement a 30/60/90-day plan, reviewed with managers at onboarding. Use check-ins like Doist’s “weekly syncs” to track progress and prevent drift.
    • Assign “onboarding buddies” who are already high performers. As Harver suggests, these partners accelerate cultural integration and knowledge sharing.
    • Set up accountability early. Define what “done” means for each milestone. This clarity reduces confusion and builds confidence fast.
    • Collect feedback weekly during onboarding. Use pulse surveys to surface friction early, then adjust processes quickly.

    Onboarding isn’t just logistics; it’s the moment to reinforce your performance blueprint and ensure alignment from day one.

    Recognise, Retain, and Develop Early-Stage High Performers

    Once you’ve got them in, the work isn’t done. You’ve got to nurture and grow your top talent or risk losing them to competitors.

    • Recognise early and often. Spotlight wins in team meetings or newsletters—public praise builds engagement. According to Primalogik, recognition can improve retention by up to 30%.
    • Create clear progression paths. High performers need visibility into how they can grow. Map out next steps, whether technical leadership or people management tracks.
    • Offer regular coaching and development. As McKinsey notes, high-potential employees thrive on feedback and stretch assignments; lack of growth is the top reason they jump ship.
    • Match their ambition with opportunity. Point them to cross-functional projects, speaking opportunities, or early access to new product lines to fuel their motivation.

    The bottom line? Save your best people the treadmill and watch how fast they sprint ahead.

    Build a Sustainable Pipeline. Keep It Going

    Not every role is urgent, but talent forecasting should be continuous. In hypergrowth, talent needs today and tomorrow must both be resourced now.

    • Run quarterly talent reviews. Track internal high potentials, upcoming windows, and potential gaps. Follow Atlassian’s example by doing “people performance mapping” early.
    • Keep engaged alumni and boomerang employees. Former team members can be strong fits when rehired; they already know your culture and mission.
    • Build an external network via meetups, webinars, and content. As Harver explores, passive pipelines avoid talent droughts, especially during spikes.
    • Update and refresh your scorecards every few hires. Hypergrowth means roles evolve rapidly, your blueprint needs to reflect that.

    In short, hiring isn’t occasional; it’s a rhythm. You want your feeder system firing on all cylinders, even when everything else is moving fast.

    All these steps ensure every hire isn’t just a fill but a win and a potential multiplier.